CASI Instructor Courses & Exam Preparation Course

【Participant Cancellations and Refunds】 To cancel a confirmed Prep Course booking, please contact Snoway Academy in writing as early as possible. Notice periods are calculated from the first day of the booked session, using the date on which Snoway receives your cancellation notice in Japan Standard Time.

45 days or more before the course starts: 100% refund.
35–44 days before the course starts: 70% refund.
15–34 days before the course starts: 30% refund.
Within 14 days of the course start, including same-day cancellations and no-shows: No refund.

An additional fee equal to 2% of the course fee paid will be deducted from the above refunds for administration and payment processing, except where Snoway cancels the session or is unable to run it.

【Cancellation by Snoway or Failure to Meet Minimum Enrolment】 If Snoway Academy cancels the booked Prep Course session or cannot run it because minimum enrolment requirements are not met, the full course fee paid for that session will be refunded without any administration or payment-processing deduction.

【JOI CASI Certification Course Cancellations or Rescheduling】 Cancellations, rescheduling and refunds for JOI CASI certification courses are handled by JOI under its official policy. Snoway Prep Courses are independently booked services. Cancellation or rescheduling of a JOI CASI certification course does not automatically cancel a Snoway Prep Course or entitle participants to a refund. If the Prep Course proceeds as scheduled and a participant chooses to cancel, Snoway’s Prep Course cancellation and refund policy applies. Completed Prep Courses will not be refunded because a subsequent JOI CASI certification course is cancelled or rescheduled.

【Changing Course Dates】 Please contact Snoway Academy as early as possible if you wish to change your session. Changes depend on availability in other sessions and instructor scheduling, and require our written confirmation. If a change cannot be arranged and you choose to cancel, the cancellation and refund policy above applies.

【Weather and Resort Operations】

Training content and terrain may be adjusted according to weather, snow conditions and resort operations. If the course can proceed safely, it will run as scheduled. Participants who choose to cancel will be subject to the cancellation and refund policy above.

If resort closures, lift suspensions or other force majeure events prevent the course from proceeding safely, Snoway Academy will contact participants to discuss rescheduling, an alternative resort or a refund for the portion that cannot be delivered. Any change of resort or retention of payment as credit for future use requires mutual agreement.

If no alternative arrangement is agreed, the fee for the undelivered portion will be refunded, subject to the administration and payment-processing deduction stated above. Completed portions of the course are non-refundable.

【Transport Disruption or Inability to Attend】

If a participant cannot reach the resort due to a cancelled flight, suspended transport or another reason, but the course can proceed as scheduled, the cancellation and refund policy above applies. Please contact us as early as possible to discuss available options.

【Refund Method】

Refunds will be returned to the original payment method. The time taken for funds to appear depends on the credit card issuer or payment provider’s processing procedures.